Frequently Asked Questions
Absolutely! We offer services across different price points with our Emerging stylist, Stylists, Senior Stylists, and Master Stylists. No matter your budget, our team is here to help you achieve your dream look!
Our prices vary depending on the stylist and service. We recommend booking a complimentary consultation to get a personalized quote tailored to your hair needs.
Yes, we do! We believe in meeting you and your hair first so we can give you the right advice and an accurate quote. Avoid any surprises and schedule your free consult today.
Evenings and weekends tend to fill up fast, so be sure to book ahead if those times work best for you. We can often accommodate weekday daytime appointments more flexibly. We do 2 late nights each week- Monday and Thursday until 9pm.
Yes, it does! Low-quality shampoos, especially those from supermarkets, can coat your hair with silicone, impacting colour results and lightening processes. We can recommend high-quality products to keep your hair healthy and your colour vibrant. Please be upfront before we begin your service if you have been using low-quality products as it can cause a chemical reaction.
We offer complimentary adjustments within two weeks of your appointment. Communication is key, and we're always happy to make small tweaks to ensure you're in love with your hair. Please email and let us know, we want everyone to LOVE their hair when they leave our salon.
The time varies by service, but here’s a rough guide:
Haircuts: 1 hour
Colour services: 2-3 hours
Lightening services: 3.5–5.5 hours depending on your hair thickness and goals.
Yes, we require a deposit for larger services, new clients, online bookings, special occasion hair, make up or if you’ve cancelled last-minute previously. The deposit will be deducted from your final service total or transferred if rescheduled within 48 hours of your appointment. The deposit is $50.
We understand life happens! If you need to cancel, please do so at least 24 hours in advance to avoid losing your deposit.
We offer convenient parking right near the salon, street parking. Please note these are 1 hour parks only and they are metered. There is paid public car parks in Annand Street and Victoria Street. Reach out directly if you need specific directions or tips for the best spots.
Yes! We offer a range of smoothing systems tailored to your hair's needs, including keratin treatments that leave your hair sleek and shiny. Book a consultation to find out which system works best for your hair type.
Typically, smoothing treatments last anywhere from 3 to 6 months, depending on your hair care routine and the products you use and type of curl. We recommend using only our salon-quality products to extend the life of your treatment.
After your smoothing treatment, we recommend using sulphate-free shampoos and conditioners to maintain the longevity of the results. Ask your stylist for our recommended products during your appointment. Product will vary on hair type and texture. A home hair care sheet will also be provided after your service to help guide you at home.
Yes, we apply a 1.75% fee plus 30c for card, ZipPay, and Afterpay transactions. Be sure to factor this in when paying with these methods.
Yes, we love working with brides! Our team can create custom bridal hair looks to suit your unique style and vision. We also provide mobile services for wedding day convenience. But our absolute favourite spot is our in salon Bridal Suite, located on level 1. Talk about luxury!
You can sign up for our exclusive membership program online via the Ezypay portal. Please check out our Membership Tab for more info.
We accept all major credit cards, ZipPay, and Afterpay. Please note the 1.75% surcharge for card payments. Cash is also accepted.
We recommend a trim every 6-8 weeks to keep your hair healthy and split-end free, especially for those growing their hair out.
Yes! We offer weft extensions, specializing in creating a natural and seamless look. Consult with us to choose the best type and length for your lifestyle and hair goals. We will be launching Weft extensions in Jan 2026. Please visit our Hair Extensions tab for more info.
If you're running late, please let us know as soon as possible. We may need to adjust your services to fit the remaining time, and if you’re over 15 minutes late, we may need to reschedule or charge you a late fee of $25.
While we love kids, the salon is a space for relaxation, and we recommend arranging childcare. If you do need to bring your child, we ask that they are supervised at all times for their safety.
Yes, we have VIP packages. Please visit our VIP Packages tab for all the information and inclusions. We also offer a Retail Rewards program, think Beauty Loop. Simply sign up to our Minx Movement newsletter and start shopping in salon or online! That simple!
Yes, we cater to everyone! Our stylists are trained in men's grooming and can create a variety of styles, from classic cuts to trendy looks. Please note we don't offer cut throat razor shaves.
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