Question 1

1. Can I Afford Minx Contemporary Hair Boutique?

Accepted Answer

Absolutely! We offer services across different price points with our Emerging stylist, Stylists, Senior Stylists, and Master Stylists. No matter your budget, our team is here to help you achieve your dream look!

Question 2

2. What Are Your Prices?

Accepted Answer

Our prices vary depending on the stylist and service. We recommend booking a complimentary consultation to get a personalized quote tailored to your hair needs.

Question 3

3. Do You Offer Complimentary Colour Consultations?

Accepted Answer

Yes, we do! We believe in meeting you and your hair first so we can give you the right advice and an accurate quote. Avoid any surprises and schedule your free consult today.

Question 4

4. What Are the Busiest Times at the Salon?

Accepted Answer

Evenings and weekends tend to fill up fast, so be sure to book ahead if those times work best for you. We can often accommodate weekday daytime appointments more flexibly. We do 2 late nights each week- Monday and Thursday until 9pm.

Question 5

5. Does It Matter What Shampoo & Conditioner I Use?

Accepted Answer

Yes, it does! Low-quality shampoos, especially those from supermarkets, can coat your hair with silicone, impacting colour results and lightening processes. We can recommend high-quality products to keep your hair healthy and your colour vibrant. Please be upfront before we begin your service if you have been using low-quality products as it can cause a chemical reaction.

Question 6

6. What If I Am Not 100% Satisfied With My Colour or Cut?

Accepted Answer

We offer complimentary adjustments within two weeks of your appointment. Communication is key, and we're always happy to make small tweaks to ensure you're in love with your hair. Please email and let us know, we want everyone to LOVE their hair when they leave our salon.

Question 7

7. How Long Will My Appointment Take?

Accepted Answer

The time varies by service, but here’s a rough guide:
Haircuts: 1 hour
Colour services: 2-3 hours
Lightening services: 3.5–5.5 hours depending on your hair thickness and goals.

Question 8

8. Do You Require a Deposit?

Accepted Answer

Yes, we require a deposit for larger services, new clients, online bookings, special occasion hair, make up or if you’ve cancelled last-minute previously. The deposit will be deducted from your final service total or transferred if rescheduled within 48 hours of your appointment. The deposit is $50.

Question 9

9. What's Your Cancellation Policy?

Accepted Answer

We understand life happens! If you need to cancel, please do so at least 24 hours in advance to avoid losing your deposit.

Question 10

10. Where Can I Park?

Accepted Answer

We offer convenient parking right near the salon, street parking. Please note these are 1 hour parks only and they are metered. There is paid public car parks in Annand Street and Victoria Street. Reach out directly if you need specific directions or tips for the best spots.

Question 11

11. Do You Offer Smoothing Treatments?

Accepted Answer

Yes! We offer a range of smoothing systems tailored to your hair's needs, including keratin treatments that leave your hair sleek and shiny. Book a consultation to find out which system works best for your hair type.

Question 12

12. How Long Do Smoothing Treatments Last?

Accepted Answer

Typically, smoothing treatments last anywhere from 3 to 6 months, depending on your hair care routine and the products you use and type of curl. We recommend using only our salon-quality products to extend the life of your treatment.

Question 13

13. What Products Should I Use After My Smoothing Treatment?

Accepted Answer

After your smoothing treatment, we recommend using sulphate-free shampoos and conditioners to maintain the longevity of the results. Ask your stylist for our recommended products during your appointment. Product will vary on hair type and texture. A home hair care sheet will also be provided after your service to help guide you at home.

Question 14

14. Does Minx Have a Card Surcharge?

Accepted Answer

Yes, we apply a 1.75% fee plus 30c for card, ZipPay, and Afterpay transactions. Be sure to factor this in when paying with these methods.

Question 15

15. Do You Offer Bridal Services?

Accepted Answer

Yes, we love working with brides! Our team can create custom bridal hair looks to suit your unique style and vision. We also provide mobile services for wedding day convenience. But our absolute favourite spot is our in salon Bridal Suite, located on level 1. Talk about luxury!

Question 16

16. How Do I Sign Up for Minx’s Membership Program?

Accepted Answer

You can sign up for our exclusive membership program online via the Ezypay portal. Please check out our Membership Tab for more info.

Question 17

17. What Are Your Payment Options?

Accepted Answer

We accept all major credit cards, ZipPay, and Afterpay. Please note the 1.75% surcharge for card payments. Cash is also accepted.

Question 18

18. How Often Should I Get My Hair Trimmed?

Accepted Answer

We recommend a trim every 6-8 weeks to keep your hair healthy and split-end free, especially for those growing their hair out.

Question 19

19. Do You Offer Hair Extensions?

Accepted Answer

Yes! We offer weft extensions, specializing in creating a natural and seamless look. Consult with us to choose the best type and length for your lifestyle and hair goals. We will be launching Weft extensions in Jan 2026. Please visit our Hair Extensions tab for more info.

Question 20

20. What Happens If I Arrive Late to My Appointment?

Accepted Answer

If you're running late, please let us know as soon as possible. We may need to adjust your services to fit the remaining time, and if you’re over 15 minutes late, we may need to reschedule or charge you a late fee of $25.

Question 21

21. Can I Bring My Child to My Appointment?

Accepted Answer

While we love kids, the salon is a space for relaxation, and we recommend arranging childcare. If you do need to bring your child, we ask that they are supervised at all times for their safety.

Question 22

22. Do You Offer Loyalty Programs or VIP Packages?

Accepted Answer

Yes, we have VIP packages. Please visit our VIP Packages tab for all the information and inclusions.  We also offer a Retail Rewards program, think Beauty Loop. Simply sign up to our Minx Movement newsletter and start shopping in salon or online! That simple!

Question 23

23. Do You Do Men's Cuts and kids cuts?

Accepted Answer

Yes, we cater to everyone! Our stylists are trained in men's grooming and can create a variety of styles, from classic cuts to trendy looks. Please note we don't offer cut throat razor shaves.

Frequently Asked Questions